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Privacy Policy

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Your privacy is important to Curly Creations and we are committed to protecting your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.curlycreations.net. This Policy explains who we are; what personal information we collect about you; how we use it (including who we share that personal information with) and your rights and choices regarding your personal information. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

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This Privacy Policy relates to our use of your personal information when you:

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  1. Use our website, and provide us with your personal information, for example by signing up for our newsletters or discount code or leaving a review;

  2. Purchase products directly from our website; 

  3. Interact with us through social media, or adverts;

  4. And/or by otherwise engaging with us, e.g. by contacting our customer service.

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1.  WHAT INFORMATION DOES CURLY CREATIONS COLLECT ABOUT ME AND WHY?

 

The personal information that may be collected about you broadly falls into the following categories:

 

  1. Information that you provide directly to us: 

 

  • Such as real name, alias, postal address, email address, telephone number, date of birth or other similar identifiers.

 

 

  1. Information that we collect automatically:

 

  • When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information.”

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2.  WHY DO WE COLLECT THIS INFORMATION?

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  1. To provide you with the products and services that you have requested: 

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  • When you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, phone number, & payment information. 

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   2. To verify your identity.

 

   3. To process your payments:

 

  • Payment information refers to e.g. credit card numbers, email address, and phone number. We refer to this information as “Order Information” 

 

  • All direct payment gateways offered by Wix.com and used by Curly Creations adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers

 

   4. For analytics purposes.

 

   5. To provide the best service to our customers. 

 

   6. To provide marketing communications that you might be interested in / For tailored advertising.

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   7. For non-marketing communications with our customers:

 

  • For example letting you know about any products that you have requested or purchased

 

   8. For product development and business development purposes:

 

  • For example, we will use information we collect from you to improve our products and develop new products

 

   9. For fraud prevention and detection purposes and to protect and defend the rights and property of Curly Creations.

   

   10. To comply with any applicable laws and regulations.

 

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3. HOW DOES CURLY CREATIONS USE YOUR PERSONAL INFORMATION?

 

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

 

  • Communicate with you;

  • Screen our orders for potential risk or fraud; 

  • and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with our website, and to assess the success of our marketing and advertising campaigns).

 

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Wix to power our online store. We also use Google Analytics to help us understand how our customers use the site, you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. ​

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4. HOW DO WE PROTECT YOUR INFORMATION?

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  • Curly Creations is hosted on the Wix.com platform. Wix.com is the provider of the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage databases and the general Wix.com applications. Your data is stored on secure servers behind a firewall. 

  • We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

  • All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

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5. YOUR RIGHTS

 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

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6. DATA RETENTION

 

When you place an order through the Site, we will maintain your Order Information (Purchase history) for our records unless and until you ask us to delete this information.​

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7. PRIVACY POLICY UPDATES

 

We reserve the right to modify this privacy policy at any time. We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Changes and clarifications will take effect immediately upon their posting on the website. Frequently review this page to remain up to date on our privacy policy. Contact us for more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at curlycreationss@gmail.com

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